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Getting Started Listings & Pricing Orders & Messages Billing & Plans Account & Security

01Getting Started

How do I connect my eBay store?+

From your dashboard, go to Settings → Your Stores and click Connect. You'll be sent to eBay's own official login screen — AslDrop never sees or stores your eBay password, only a revocable connection token.

How long does setup take?+

Most sellers connect a store and publish their first listing in under ten minutes. Adding more products after that takes seconds each, or minutes for a bulk batch.

Can I connect more than one eBay store?+

Yes, on any paid plan. The free plan supports one store; paid plans support three or more depending on tier. See the pricing page for exact limits.

Do I need any technical experience?+

No. Everything — connecting your store, adding products, setting pricing rules — is done through the dashboard with no code or configuration files involved.

02Listings & Pricing

How does automatic pricing work?+

You set profit rules by price range and a fee percentage once, in Settings. Every listing — current and future — is priced against those rules automatically, with rounding handled for you.

Can I edit a listing after AslDrop generates it?+

Yes. Every field — title, price, item specifics, images — is editable before you publish, and remains editable afterward from the listing's detail page.

How often is pricing and stock checked?+

Every 12 hours by default. If a source price changes or an item goes out of stock, your listing updates automatically to match.

What happens if a product goes out of stock?+

The listing is automatically paused so you can't oversell it. It resumes automatically once stock is available again.

Can I list products in bulk?+

Yes, on any paid plan — queue up a batch and AslDrop works through it in the background instead of listing one at a time.

What is risk screening?+

Before a listing publishes, its title and details are checked against keyword and brand blocklists you control, flagging anything that looks risky so you can review it before it goes live.

03Orders & Messages

Where do I see my orders?+

The Orders page shows every sale with tracking status and real profit after fees, synced automatically from eBay — no manual entry needed.

How does the AI reply assistant work?+

When a buyer messages you, AslDrop can draft a reply grounded in the product details and order context. It's shown to you for review — nothing is ever sent without you clicking Send.

Can buyer messages be answered automatically without me?+

No. AI-drafted replies always require your review and approval before sending. Separately, you can opt in to automatic transactional messages (like shipping confirmations), which are template-based and fully within your control to enable or disable.

How do I add tracking to an order?+

Open the order's detail page and enter the tracking number and carrier — it syncs to eBay and notifies the buyer immediately.

04Billing & Plans

How is pricing structured?+

One flat monthly fee, sized to how many active listings you run. Every paid tier includes the same feature set — see the pricing page for the full breakdown.

Can I change plans later?+

Yes, upgrade or downgrade any time from your billing settings. Changes take effect on your next billing cycle.

Is there a free plan?+

Yes — up to 10 active listings, no card required, so you can try the automation before upgrading.

Do you take a percentage of my sales?+

No. Your AslDrop plan is a flat monthly fee regardless of how much you sell. What you charge and what you keep is entirely yours.

05Account & Security

Do you ever see my eBay password?+

No. You sign in through eBay's own official login screen — AslDrop only receives a limited, revocable access token, never your credentials.

How do I disconnect a store?+

From Settings → Your Stores, or directly from your eBay account's third-party app permissions. Either way, your listings stay exactly as they are — nothing is deleted or changed.

Is my data sold or shared?+

No. Your data is used only to operate the service you signed up for. See the full Privacy Policy for details.

How do I delete my account?+

Email support@asldrop.com and we'll close your account and remove your data within a reasonable period.

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